T: 01684 275516
M: 07724 091032

Melanie Luteijn FCIPD
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Enterprise Nation

Training Services

Bespoke training ensures that the course content, exercises and role play scenarios reflect the real situations tackled by your people at work. A ‘hands on’ approach creates a learning environment that is down to earth, practical, enlightening and fun. This helps you achieve an optimum return on your investment in training.

The timing, duration and location of training is set to suit your particular needs.

Following an initial FREE consultation a course outline is created and approval gained prior to the development of the training course. A fee is charged per course, 6 - 8 delegates inclusive. This ensures individual attention and excellent value per head. The fee includes all equipment (Phonecoach, camera, laptop) exercises, handouts and comprehensive course booklet.

The following selection of my training courses will give you a flavour of the type of training I provide. Please do contact me for a no obligation chat about your particular requirements.

Key business skills
(Half day)
Management and Leadership
Assertive Behaviour Skills Appraisal Interviewing Skills
Collecting by Telephone Selection Interviewing Skills
Customer Service Workshop Dynamic Delegation
Effective Business Writing Leading a Team
Effective Telephone Communication Presentation Skills
Team Building and Team Working The Skills of People Management
Telephone Selling Training for Trainers
Time Management Interpersonal Skills

Personal Development Programme

The content of the programme is specifically designed to improve the performance and skills of the individual. The structure is generally mini modules (2-3 hours) over a 2-3 month period, on a one to one basis.

Training Services